Q: How long does shipping take?

We aim to process all orders within 1-2 business days. Shipping times vary depending on your location:

• Domestic Orders: Typically arrive within 5-10 business days.
• International Orders: Typically arrive within 7-14 business days.

You will receive a tracking number via email once your order ships.

Q: Do you offer free shipping?

YES, we offer free shipping on orders over 30€ within Spain. For orders under 30€ standard shipping rates apply.

Q:What is your return policy?

We provide a 30-day satisfaction guarantee on all orders. If you are not fully happy with your purchase, you can return or exchange it within 30 days of receiving your item.

Q:What is conditions for returns and exchanges?

To start a return, please email us at shop@pawlky.com with your order number.
[ For example : Return + order No.00000]

To be eligible for a return or exchange, please ensure the following conditions are met:

1. Original Condition: The item must be unused, undamaged, and returned in its original packaging with all tags attached.
2. Proof of Purchase: A valid proof of purchase, such as your order number or receipt, is required.

Q: How long does it take to receive a refund?

Once we receive and inspect your return, your refund will be processed within 5-10 business days. You will receive a confirmation email once the refund has been issued.

Q: Can I modify or cancel my order?

We process orders quickly, but if you need to make changes or cancel your order, please contact us at shop@pawlky.com within 2 hours of placing it.

Q: How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to track your package. You can also track your order in the “Order History” section of your account.

Q: What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Shopify Payments. All transactions are securely processed.

Q: Is my payment information secure?

Yes, we use SSL encryption to protect your payment information. We do not store credit card details, and all payments are securely processed by trusted third-party providers. Our payment processing systems comply with PCI DSS requirements, ensuring that your payment information is handled securely and in accordance with industry standards.

1. What materials are your leashes and harnesses made from?

Our leashes and harnesses are made from high-quality, durable materials such as nylon, leather, and breathable mesh. Each product is designed to be comfortable, strong, and long-lasting, ensuring the safety of your furry friend.

2. How do I choose the right size harness for my dog?

To choose the correct size, measure your dog’s chest girth and neck circumference. Each product page includes a detailed sizing chart to help you find the perfect fit. If your dog is between sizes, we recommend sizing up for comfort.

3. Are your leashes suitable for large or strong dogs?

Yes! Our leashes are designed to handle dogs of all sizes. We offer options with reinforced stitching and heavy-duty clasps that can withstand the pulling strength of large and strong dogs.

4. Do your harnesses help prevent pulling?

Yes, many of our harnesses feature a no-pull design with front-clip attachments. This helps to gently discourage pulling by redirecting your dog’s movement, making walks more enjoyable for both of you.

5. How do I clean my dog’s leash or harness?

Most of our products are machine-washable on a gentle cycle. For leather products, we recommend hand-wiping with a damp cloth and using a leather conditioner to maintain quality. Always air-dry after cleaning.

6. Are your products adjustable?

Yes, our harnesses and leashes are designed with adjustable straps to ensure a secure and comfortable fit for dogs of all shapes and sizes.

Q: How can I contact customer support?

You can reach our customer support team by emailing shop@pawlky.com .Our hours are : Mon-Fri, 9 AM - 10 PM